CQII Technical Assistance (TA) Call Series
Need quality improvement (QI) lessons? Join one of our monthly Center for Quality Improvement & Innovation (CQII) TA calls. These national webinars, which are facilitated by CQII experts, focus on selected topics relevant to Ryan White HIV/AIDS Program (RWHAP) recipients, subrecipients, and/or affiliated individuals. RWHAP recipients share how they have met their challenges in successfully implementing their QI projects.
- Using Quality Improvement to Assess & Address Low Health Numeracy, March 2026: This presentation focuses on the importance of assessing & addressing low numeracy in healthcare. The webinar discusses how health numeracy impacts patient outcomes and influences health-related skills; how to apply a quality improvement (QI) lens to how patients use quantitative information; and how to identify ways to assess patient health numeracy and implement QI strategies to support patients with low numeracy. Slides, Webinar Recording
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From Data to Dialogue: Integrating Quality Improvement (QI) and Youth and Young Adults Perspectives to Drive Better HIV Outcomes, December 2025
This presentation focuses on the importance of engaging youth and young adults in QI and HIV medical care. The webinar discusses common barriers and challenges youth face in their engagement in HIV medical care, how to apply QI tools to test youth and young adult outreach and care strategies, and describes how to integrate youth and young adults into QI teams and processes. Slides, Webinar Recording -
Essential Tools for Improvement: A Practical Overview of Seven Basic Tools for Quality Improvement (Part 2), October 2025
This webinar, tailored for beginner and intermediate level health system improvers as well as health care providers and staff, provided participants with ways to use the seven basic quality improvement tools to improve care and outcomes for people with HIV and other chronic health conditions.
Slides, Webinar Recording -
The Healthcare Stories Project: A Promising Model to Advance Client-Provider Collaborations in Clinical Quality Management (CQM)/Quality Improvement (QI), September 2025
In this presentation, Dr. Baim-Lance introduced the toolkit and talked about how a client/patient could use it to recommend a quality improvement (QI) project to their clinic or supportive services provider, while Dawn Trotter talked about its implementation, since she successfully implemented it, and Karina Tello Medina spoke about how to use storytelling when presenting quality management (QM) data. Slides, Webinar Recording -
Essential Tools for Improvement: A Practical Overview to the Seven Basic Quality Tools (Part 1), September 2025
This webinar, tailored for beginner and intermediate level health system improvers as well as health care providers and staff, provided participants with ways to use the seven basic quality improvement tools to improve care and outcomes for people with HIV and other chronic health conditions. Slides, Webinar Recording -
Using Quality Improvement Tools to Identify and Reduce Unwanted Variation in Healthcare Systems, August 2025
This webinar informed Ryan White HIV/AIDS Program recipients and subrecipients with an intermediate to advanced level understanding of quality improvement (QI) principles how to apply a data driven approach to enhance the health outcomes for people with HIV and other chronic health conditions. Slides, Webinar Recording -
Constructing a Fishbone Diagram, July 2025
A fishbone diagram, also referred to as an Ishikawa diagram or a cause-and-effect diagram, is a quality tool used to help identify as many causes as possible for a problem by sorting ideas into categories. Slides, Webinar Recording -
Advancing Quality Improvement with Lean & Agile Methods, June 2025
Slides, Webinar Recording
For More Information Contact Us:
Daniela Popa, MHA
Health Program Administrator 1
Center for Quality Improvement & Innovation (CQII)
Daniela.Popa@health.ny.gov
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Contact Information
Project Contacts
Clemens Steinbock, MBA
Principal Investigator
Center for Quality Improvement & Innovation (CQII)
Clemens.Steinbock@health.ny.gov
212-417-4730
Megan Urry, MPH
Director
Center for Quality Improvement & Innovation (CQII)
Megan.Urry@health.ny.gov
212-417-4730
HRSA Contact
R. Chris Redwood, MBA/HCM, RN
Nurse Consultant, HIV/AIDS Bureau
U.S. Department of Health and Human Services
Health Resources and Services Administration
rredwood@hrsa.gov
(w) 301-443-2118
Funding
Funding Mechanism: Cooperative Agreement
Recipient Organization: New York State Department of Health AIDS Institute
Project Period: 7/1/2025 - 6/30/2030