CQII Technical Assistance (TA) Call Series
Need quality improvement (QI) lessons? Join one of our monthly Center for Quality Improvement & Innovation (CQII) TA calls. These national webinars, which are facilitated by CQII experts, focus on selected topics relevant to Ryan White HIV/AIDS Program (RWHAP) recipients, subrecipients, and/or affiliated individuals. RWHAP recipients share how they have met their challenges in successfully implementing their QI projects.
-
From Data to Dialogue: Integrating Quality Improvement (QI) and Youth and Young Adults Perspectives to Drive Better HIV Outcomes, December 2025
This presentation focuses on the importance of engaging youth and young adults in QI and HIV medical care. The webinar discusses common barriers and challenges youth face in their engagement in HIV medical care, how to apply QI tools to test youth and young adult outreach and care strategies, and describes how to integrate youth and young adults into QI teams and processes. Slides, Webinar Recording -
Essential Tools for Improvement: A Practical Overview of Seven Basic Tools for Quality Improvement (Part 2), October 2025
This webinar, tailored for beginner and intermediate level health system improvers as well as health care providers and staff, provided participants with ways to use the seven basic quality improvement tools to improve care and outcomes for people with HIV and other chronic health conditions.
Slides, Webinar Recording -
The Healthcare Stories Project: A Promising Model to Advance Client-Provider Collaborations in Clinical Quality Management (CQM)/Quality Improvement (QI), September 2025
In this presentation, Dr. Baim-Lance introduced the toolkit and talked about how a client/patient could use it to recommend a quality improvement (QI) project to their clinic or supportive services provider, while Dawn Trotter talked about its implementation, since she successfully implemented it, and Karina Tello Medina spoke about how to use storytelling when presenting quality management (QM) data. Slides, Webinar Recording -
Essential Tools for Improvement: A Practical Overview to the Seven Basic Quality Tools (Part 1), September 2025
This webinar, tailored for beginner and intermediate level health system improvers as well as health care providers and staff, provided participants with ways to use the seven basic quality improvement tools to improve care and outcomes for people with HIV and other chronic health conditions. Slides, Webinar Recording -
Using Quality Improvement Tools to Identify and Reduce Unwanted Variation in Healthcare Systems, August 2025
This webinar informed Ryan White HIV/AIDS Program recipients and subrecipients with an intermediate to advanced level understanding of quality improvement (QI) principles how to apply a data driven approach to enhance the health outcomes for people with HIV and other chronic health conditions. Slides, Webinar Recording -
Constructing a Fishbone Diagram, July 2025
A fishbone diagram, also referred to as an Ishikawa diagram or a cause-and-effect diagram, is a quality tool used to help identify as many causes as possible for a problem by sorting ideas into categories. Slides, Webinar Recording -
Advancing Quality Improvement with Lean & Agile Methods, June 2025
Slides, Webinar Recording -
Accelerating QI with Strategic Planning and Change Management, October 2024
Slides, Webinar Recording -
Data Stratification and Analysis, September 2024
This webinar, tailored for beginner and intermediate level health system improvers as well as health care providers and staff, provided participants with ways to use a data-driven approach to improve care and outcomes for people with HIV and other chronic health conditions. Slides, Webinar Recording -
The Impact of Trust on a Quality Improvement Team, August 2024
Slides, Webinar Recording -
Quality Management on the Administrative Side of Ryan White HIV/AIDS Programs, July 2024
Slides, Webinar Recording -
Storycatching for Improvement, June 2024
This webinar focused on using quality improvement methods and tools (such as Empathy Mapping, Photovoice and Gemba Walk) to better catch stories in health care, as we seek to improve experiences through story. Slides, Webinar Recording -
Selecting Performance Measures for Your Quality Improvement Efforts, May 2024
Slides, Webinar Recording -
Sustaining Your Improvement Gains, April 2024
Slides, Webinar Recording -
Spreading Innovations, March 2024
Slides, Webinar Recording -
Drilling Down and Visualizing Data to Address Barriers, February 2024
This presentation focused on how recipients are using drilled down data to achieve high performance rates. The presenters shared ideas for making data "digestible" and how to establish improvement priorities. It provided tips on how to present your data to a wide audience through visual methods to get your message across to your listeners. The webinar included an interactive exercise to give participants the opportunity to create and interpret a Pareto Chart. Slides, Webinar Recording
For More Information Contact Us:
Daniela Popa, MHA
Health Program Administrator 1
Center for Quality Improvement & Innovation (CQII)
Daniela.Popa@health.ny.gov
Contact Information
Project Contacts
Clemens Steinbock, MBA
Principal Investigator
Center for Quality Improvement & Innovation (CQII)
Clemens.Steinbock@health.ny.gov
212-417-4730
Megan Urry, MPH
Director
Center for Quality Improvement & Innovation (CQII)
Megan.Urry@health.ny.gov
212-417-4730
HRSA Contact
R. Chris Redwood, MBA/HCM, RN
Nurse Consultant, HIV/AIDS Bureau
U.S. Department of Health and Human Services
Health Resources and Services Administration
rredwood@hrsa.gov
(w) 301-443-2118
Funding
Funding Mechanism: Cooperative Agreement
Recipient Organization: New York State Department of Health AIDS Institute
Project Period: 7/1/2025 - 6/30/2030